While trying to upgrade to 9.x.x via the WebUI the process appears to have stalled. The installation progress bar on the WebUI had timed out at ~62% complete. It appeared that the installation process might have hung.
While trying to upgrade to 9.x.x via the WebUI the process appears to have stalled. The installation progress bar on the WebUI had timed out at ~62% complete. It appeared that the installation process might have hung.
The WebUI progress bar used to track the completion of the update installation ocassionaly times out giving the appearnce that the update /upgrade process has frozen or hung.
If this happens use the process outined below to determine the true status of the update /upgrade process.
cli> release-current
xxx.supportlab.nbttech.com> release-current
Release 9.6.1 Version 9.6.201606240910 running on xxx
cli>top
Next step: Force a refresh of the WebUI by using the CTL+F5
keyboard combination.
NOTE: these instructions are valid for any update which is executed from the WebUI.