To generate a sysdump from the Web Management Console for a SteelHead, SteelCentral Controller for SteelHead, SteelCentral Mobile Controller, SteelHead Interceptor or SteelFusion appliance:
Figure 1
Figure 2
Figure 3
Uploading files from the CLI
To generate a sysdump from the Command Line (CLI) for a SteelHead, SteelCentral Controller for SteelHead, SteelCentral Mobile Controller, SteelHead Interceptor or SteelFusion:
1. Login to the appliance via telnet or SSH
2. Type en
3. Type debug generate dump all-logs upload <case #> to generate and upload the sysdump to Riverbed Support.
Example:
Steelhead (config) # debug generate dump all-logs upload 5555 */ 5555 is the case #
Steelhead (config) # logging local info
Steelhead (config) # debug generate dump full
Steelhead (config) #
Steelhead (config) # show file debug-dump
sysdump-SteelHead-XXXXXXXX-YYYYYY.tgz
Steelhead (config) # file debug-dump upload sysdump-SteelHead-XXXXXXXX-YYYYYY.tgz scp://sftpuser@sftp1.riverbed.com/incoming/case_55555_sysdump-SteelHead-XXXXXXXX-YYYYYY.tgz
Steelhead (config) # show uploads <<< This command will show you the status of the upload
SteelHead - All Models
SteelCentral Controller for SteelHead
SteelCentral Mobile Controller
SteelHead Interceptor
SteelFusion