Wednesday 27th April 2022
Riverbed Technology is closely monitoring the geopolitical situation in Eastern Europe. The safety of our employees, partners and customers is extremely important and continues to be our prime focus.
Riverbed is experiencing disruptions in Russia, Belarus, Kazakhstan, and Ukraine related to its hardware products and support services based on the shipping and logistics restrictions in region. Including the closure of routes in to and out of the area and impacts to its third-party logistics service providers.
As the situation develops, we are working with our logistical partners to reinstate support services in the affected areas at the earliest opportunity.
Should you have need to engage Riverbed services in the replacement of failed hardware in any of the above regions then please, in the first instance, contact the Riverbed Support Centre [via: email, phone or via the support site] and open a case. Our Technical Support team will evaluate the request and work with you to limit both exposure and provide you with remote support.
Director, Global Customer Operations