SteelCentral AppInternals Import/Export/Reset Settings stuck "Generating configuration file" or "Importing" with Orange dots

Categories: SteelCentral AppInternals (AppInternals Xpert)
Solution Number: S33588

Issue

We have SteelCentral AppInternals Analysis server running version 10.x and when we try to Export configuration. The export seem to be stuck Generating configuration file and never finishes. We just see the process spinning with three orange dots. Here is the screen shot which shows the issue

 

Solution

This is a known issue and Engineering is working actively to fix the issue.
The issue is happening because of some 'pending' import/export operations which are blocking other operations and never clear.
Please take a look at the below bug for more details.

Here are steps which one could employ as workaround to fix the issue temporarily.

Workaround:
  1. Log in to Analysis server as 'root'
  2. Execute the below commands

    >cd /var/lib/appinternals-yarder/lumberjack-svc-cluster/config/initial
    >cp cfg_db cfg_db_backup
    >sqlite3 cfg_db

    sqlite>SELECT id, name,config_generation_status,config_type FROM config where config_generation_status = "pending";
    sqlite>DELETE from config where config_generation_status = "pending";
    sqlite>.exit

The above steps will clear any pending export/import operations and Analysis server you should be able to export/import configurations.
You can always delete the backup file which you have created once everything returns to normal state.

If this happening on the SteelCentral AppInternals Cluster environment, the steps should be done on CONTROLLER NODE

***Please open a technical support case if you run into any issues or have any questions

Environment

SteelCentral AppInternals Analysis server 10.x
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
Last Modified: 2019-07-25
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