SteelConnect Manager Cloud-based IP address may change

Categories: Best Practices, SteelConnect Gateway, SteelConnect Manager
Solution Number: S32922

Issue

As part of regular maintenance and upgrades to back end cloud systems, the Internet IP address of your realm's SteelConnect Manager (SCM) may change.

Solution

Because the Internet address of the SteelConnect Manager may change from time to time, it is not recommended to create any firewall rules or routing specific to the current IP of the SCM. These types of rules could break access to the SCM for administrator access, as well as break network connectivity if appliances are unable to reach the SCM for configuration, tunnel authorization and statistics.

If whitelisting of outbound connections for your SteelConnect deployment are required in your environment, you can determine the new IP address by pinging your SCM name (FQDN) after an upgrade/migration operation to determine the new IP address and update your firewalls accordingly.
 

Environment

SteelConnect Manager
SteelCloud
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
Last Modified: 2019-09-16
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