SteelHead admin password is reset to default value during in-field upgrade

Categories:
SteelCentral Controller for SteelHead (Central Management Console), SteelHead SD
Solution Number:
S32596
Last Modified:
2018-07-27
Issue
During an in-field upgrade, when a SteelHead SD is restored from backup, the admin password is set to its default value.
Solution
During an in-field upgrade, SCC resets the appliance admin password to its default value before restoring the appliance. This precautionary setup ensures that the administrators are not locked out of SCC if they forget the admin password. SCC restores all the other user passwords (except the admin password) from backup. 
Environment
  • SteelHead SD 9.0 or later (except 9.7.0 or 9.7.0a)
  • SCC 9.7.1 
Attachments
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
Can't find an answer? Create a case