Windows Server 2016 - InstallAnywhere - Flexeraax2$aaa: Windows DLL failed to load

Categories: Riverbed Modeler, SteelCentral Portal, SteelCentral Transaction Analyzer (AppTransaction Xpert), SteelCentral AppInternals (AppInternals Xpert)
Solution Number: S32487

Issue

Customer encounter the following error when installing SteelCentral Portal, AppInternal Agents, OPNET Modeler and other products on Windows Server 2016:

Flexeraax2$aaa: Windows DLL failed to load
at Flexeraax2.af(Unknown Source)
at Flexeraax2.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

Solution

Please check the system requirements, this error usually occurs when the operating system is not supported.
A workaround will be to run the installer in compatibility mode as instructed in this KBS24853, please note that installation on an unsupported operating system will not be supported.
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
Last Modified: 2018-06-22
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