How to configure email alerts on SteelCentral AppInternals 10.x?

Categories:
Aternity APM
Solution Number:
S32040
Last Modified:
2018-03-06
Issue
We want to setup email alerts for SteelCentral AppInternals Analysis server. How do we go about setting these up?
Solution
Here are step by step instructions on how to setup alerts on SteelCentral AppInternals 10.x Analysis Server.
The article describes and reflects the settings based on the latest GA release of SteelCentral AppInternals at the time of authoring this article (10.12).

Setting up Outgoing SMTP Account
  1. Log in to AppInternals Analysis server
  2. Click Configure -> Email

     
  3. Enter the SMTP hostname/IP in Server Name
  4. By default SMTP server port is 25
  5. Use an email address which needs to send the email in From Address
  6. You can check the SSL checkbox if that matches your environment.
  7. If your SMTP server needs authentication by the email address to send emails you can use the user name and Password options in the above screen
  8. You can check using the Send Test Email option to see if you receive a test email

Setting Environmental Thresholds:
  1. To access the Thresholds please navigate to Configure -> Thresholds
  2. Select Environmental tab and click on Add an Environmental Threshold

     
  3. Under Server/Instance select what you need - Server (Agents) and Instances (DotNet or Java instances)
  4. Find the Server/Instance which you need and select the metric on which you need to setup Thresholds
  5. Some of the metrics which are available are - CPU Utilization, Disk I/O Utilization, Disk Queue Length, Disk Space Used, Memory Usage, Network I/O Rate, Processor Queue Length, Server CPU Privileged Time, Server CPU User Time, Server Free Memory, VM CPU Latency
  6. Save the changes after setting appropriate Upper and Lower Thresholds which you need

Setting Transactional Thresholds:
  1. To create a Transaction Threshold choose Add a Transaction Threshold from Configure -> Threshold page on Analysis Server




     
  2. Before adding a Transactional Threshold you will need to add a Transaction Type. Please see the following article on How to create Transaction Types.
  3. Select the metric on which you need the Transactional Threshold to be set
  4. Some of the metrics available at this time are - End-to-End Response Time, Exceptions, Page Load Count, Page Load Time, Server Response TIme, Transactions
  5. Set the Upper and Lower Thresholds as you need and save the changes

Setting up Alert Definitions:
  1. Navigate to Configure -> Alert Definitions page
  2. You can turn on or off Alerts using the Alerts toggle switch
  3. Click on Add an Alert Definition
  4. Under General tab on Alert Definition page name the alert and a description on what the Alert is for
  5. Under Alert Source choose the source of Threshold type: Transactional, Environmental


     
  6. Select one or more Transaction Types or Environmental Thresholds from the list that is available.
  7. You can select either Environmental or Transactional Thresholds (not both)
  8. If you choose Transactional alerts then you have below additional settings which you can configure


     
  9. Under Email Settings use the email address(s) to which the email needs to be sent when there is a Threshold violation

     
  10. If Email configuration is not setup then you will see the corresponding message in RED that Email configuration has not been setup
  11. Save the changes to the Alert Definition
This article has 2 attachments showing the 2 options for Message Format in which alert email can be sent - Human Readable and JSON


***The above steps should get to started with Alerting but several things can be fine tuned like the frequency of the threshold violations, sending alerts to SNMP, Scheduling the alerts to specify blakcout periods to limit how violations trigger etc.
   Please open a technical support case if you need futher details or having issues with above steps.
 
Environment
SteelCentral AppInternals 10.x
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
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