FAQ - End of Availability of SteelCentral NetSensor

Solution Number:
S30688
Last Modified:
2017-06-03
Issue

The Riverbed SteelCentral NetSensor product has been transitioned to an End-of-Availability status.

Solution
I understand NetSensor have been moved to End-of-Availability
Answer: Yes, NetSensor’s capabilities are now delivered in Riverbed’s next generation product for IT Infrastructure Management, SteelCentral NetIM.  Please refer to the Riverbed® SteelCentral™ NetIM product page, the Riverbed® SteelCentral™ NetIM data sheet and the Riverbed trade-up page for additional information about SteelCentral NetIM.

What trade-ups are possible? 
Answer: For SteelCentral NetSensor the migration path is to SteelCentral NetIM, customers should contact their Riverbed sales representative or authorized Riverbed partner to understand if they can trade-up to the new SteelCentral NetIM. A trade-up will provide a greater set of capabilities with improved performance and usability. Product pages on www.riverbed.com list the primary capabilities supported by the new products. 

What about product support?
Answer: We determine at our sole discretion the timing and content of any software release. Customers under current paid support agreements can obtain new versions of our software by downloading the updates from the following link on the download site: Software & Documentation.

Our software releases are designated by the form X.Y.Z (where X, Y, and Z are integers) and are characterized as follows:
 
Release Type Release Designator Changes To Release Content
Major X changes to X' which is greater than X.  Y and Z are set to zero. Contains significant new features, and may also contain minor new features and software error corrections.
Minor X does not change.  Y changes to Y' which is greater than Y.  Z set to zero. Contains minor new features and may also contain software error corrections.
Patch/Fix/Maintenance X and Y do not change.  Z changes to Z' which is greater than Z. Contains software error corrections (maintenance) to existing features and may occasionally contain minor new features that Riverbed elects to provide as part of the Patch/Fix/Maintenance release instead of a Minor release.

Our standard practice is to provide software support and maintenance on the following releases:
  • The current or latest major or minor release of the software.
  • The immediately preceding major or minor release of the software, for a period of 12 months after general customer availability of the current or latest major or minor release.
  • The latest valid major or minor release for any end-of-availability appliance product or software product that has not yet reached end-of-support.
 At our discretion, we may provide support for older releases. If you encounter an error in a version of the software that is other than the latest release of any type, we may require you to upgrade to a specified later version to obtain a correction of the error.
Attachments
EOA FAQ_NetSensor_June2017-vf1.pdf
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NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
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