SteelCentral Packet Analyzer version 10.9.2 adds support for TLS 1.2 and uses it by default. Packet Analyzer may fail to connect to NetShark or Concurrent Licensing server with the following errors:
Connection failure to NetShark:
Server or Proxy address not valid, or port unreachable.
Connection failure to Concurrent Licensing server:
Activation Failure - An error occurred during the license activation. Unable to connect.
Missing or outdated Microsoft cypher suites can result in a connection failure when Packet Analyzer is unable to negotiate TLS 1.2. Riverbed recommends that a PC running Packet Analyzer has the most current Microsoft security updates installed.
After installing Packet Analyzer version 10.9.2, if failures occur when connecting to a probe or a concurrent license server configured to use TLS 1.2, do the following:
Check to see that you have the most current security updates installed.
Click the Start button, All Programs, then Windows Update.
If the above is not available, go to https://update.microsoft.com/microsoftupdate/.
If the security updates are not current, download and install any missing security updates.
If Packet Analyzer still fails to connect to a probe or a concurrent license server, download and install Microsoft security update 2992611.This security update, described in security bulletin MS14-066, was re-released by Microsoft on December 9, 2014. This updated version of security update 2992611 must be installed.
Note: An IT department’s policies may take precedence over Microsoft’s list of required updates. If 2992611 is not on the IT department’s list of required updates a check to see that all required updates are installed may not report that the December 9, 2014 update 2992611 is missing. If you are unable to install the latest update of 2992611, please discuss the problem with your IT department.
If you continue to experience connection problems after following the above instructions, please open a TAC case.
