How do we download Transaction Traces from SteelCentral AppInternals version 10?

With Transaction Trace Warehouse (TTW) 3.0 and earlier we were able to download traces from Transaction Trace Warehouse. We do not have an option to download the traces with SteelCentral AppInternals 10.x version. How can we download the traces from SteelCentral AppInternals 10.x without having access to Managed node on which traces are generated?

By default SteelCentral AppInternals does not have an option to download the traces from web UI.

We can enable the download option in the web UI by following the steps listed below.

1. Access SteelCentral AppInternals 10.x web UI
2. Click on Configure -> Diagnostic Bundles
   
3. On the Diagnostic Bundles page enable the *Diagnostic Mode option
   
   
4. Once you enable the Diagnostic Mode option navigate to Search tab and click on the View transaction details option to open the transaction detail page
   
   
5. On the transaction detail page you should be able to see Download Trace option as below, which will allow you to download the trace you are interested in.
   
   

*If Diagnostic Mode option is checked then additional diagnostic information will be shown throughout the UI to help troubleshoot AppInternals behavior. For more details please open a new support case.

SteelCentral AppInternals version 10.x