SteelCentral Portal 1.5.x to 2.1.x License Migration—Replacement token

Categories:
Portal
Solution Number:
S27654
Last Modified:
2018-04-20
Issue
SteelCentral Portal customers migrating from version 1.5.2 (or earlier) to version 2.1.0 (or later) must use the following token replacement process to obtain a new license token for their target Portal installation.
Solution

1. Under "Assets" on Riverbed support website, enter the product identifier/serial number and search for the asset:


2. Click "Request Token Replacement" in the "Token Replacement" section:


3. Optionally specify one or more email addresses to forward the replacement token to and then click Submit:


4. After submitting the form, the replacement token will be displayed and an email with the token will be sent out if any email addresses were specified:


NOTE: Replacement tokens for eval licenses cannot be requested using the process described in this KB. Please contact your Riverbed account manager to request a new token for your eval license.

Environment

SteelCentral Portal

Attachments
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
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