Dashboards do not display any metrics from AIX between Recent 15 minutes and Recent 24 hours.

Solution Number:
S24692
Last Modified:
2014-11-05
Issue

After upgrading AIX from 8.5 to 9.0, Dashboards stopped displaying the data after the recent 15th minute and before the 1440th minute.

When we select the duration to be recent 4 hours, only the recent 15 mins of data shows up and the remaining doesn't. However, if a duration of greater than 24 hours is selected, all the data shows up fine.

Solution

The issue occurs as an outcome of a possible incompatibility between the DSA agent version and the AIX SMP itself. It has been observed with the SMP version 9.0 and occurs when the DSA agents in use are still on 8.5.

Reconnecting the datasource is a temporary workaround and doesn't stop the issue from re-occurring.

Upgrading the DSA agent to 9.0 resolves the issue.

Environment

Windows Server 2008/ Windows 7

Attachments
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