SteelCentral AppInternals 9.0 install/upgrade throws an "Failure to uncompress the Java JRE file: jre.tar.Z" error on Linux servers

Categories:
Solution Number:
S24355
Last Modified:
2014-06-24
Issue

I am installing/upgrading SteelCentral AppInternals (AIX) as root and I received the below error. What do I do?

gzip: stdin: unexpected end of file

Riverbed AppInternals Xpert tar-file extracted successfully

AppInternals_Collector_installer: ERROR:   Failure to uncompress the Java JRE file: jre.tar.Z

 

 

Solution

When trying to install/upgrade AIX 9.0 on Linux servers we try to unzip the jre.tar.Z file which is needed for the Dynamic Sampling Agent (DSA) to start.

The installer seems to be using "uncompress" instead of "gz". Hence the error.

You can continue with install and you the installer will install/upgrade the software. When the install/upgrade is complete it will try to start the DSA and it will error out with the below error

ERROR, Could not load the Java Virtual Machine DLL libjvm.so error string returned is libjvm.so: cannot open shared object file: No such file or directory

FATAL, Unable to Initialize java virtual machine.

 

Below are the steps to be  to get the DSA running

  1. Log in as user under which DSA will run
  2. Navigate to below location

    <install_dir>/Panorama/hedzup/mn

  3. Execute the below command

    gunzip -c jre.tar.Z|tar vx ; rm jre.tar.Z

     
  4. Start the DSA using dsactl script and the DSA should come up 


     

 

Environment

SteelCentral AppInternals, Linux

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