This document is a kick starter for Riverbed customers to help them understand the various troubleshooting techniques used by Riverbed TAC engineers during their case handling. This book is a subset of internal Steelhead troubleshooting document used by Riverbed TAC engineers during their training.
It explains the basic design of the Steelhead appliance, the operational characteristics, the tools available for troubleshooting, the setup of an optimized TCP session, issues with latency optimization, the contents of the system dump and various troubleshooting scenarios.
This book is available in the following formats: PDF, one huge HTML file, one chunked HTML file and in ePub format. The current version is published on 19 May 2014.
Please download these files and read them at your convenience.
Here is the list of KB articles which contain the full text of the book. The images don't really work in the KB articles, please download the PDF or the HTML versions for that.