The Shark shows up as UNLICENSED, This is due to the fact that Turbocap drivers are not initialized. Turbocap drivers are detected and initialized only when the SFP’s are inserted firmly and properly.
Shark License shows up as UNLICENSED.
Issue
Solution
When installing NIC card in Shark, The Shark might show up as UNLICENSED, This is due to the fact that Turbocap drivers are not initialized. Turbocap drivers are detected and initialized only when the SFP’s are inserted firmly and properly.
Also verify that the SFP(s) was(were) inserted in the right way and not upside-down. It will latch only if it’s inserted in the right way.
Please make sure you use the SFP(s) send by Riverbed.
NOTE : - Physical NetShark Appliances comes with factory installed License which is based on turbocap card being present and recognised on the device
There is no license key required as in other Steelcentral devices
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NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
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