Users report having issues when downloading files using Internet Explorer:
*.img gets converted to *.zip
*.txt and *.exe extensions are removed
Internet Explorer File Extension Issues
Categories:
Solution Number:
S22043
Last Modified:
2013-09-30
Issue
Solution
If possible, switch to either Firefox or Chrome to download files. Otherwise, the following workarounds are possible:
*.img files that are downloaded as *.zip files can be used as is, or if desired, the extension can be renamed to *.img and it will work.
If the file is missing an extension, the user can add the extension back onto the file (*.txt or *.exe) and the file will continue to work.
Environment
Users downloading binaries and/or checksums using Internet Explorer.
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
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