Internet Explorer File Extension Issues

Categories: Riverbed Support Web Site, Install, Upgrade
Solution Number: S22043

Issue

 Users report having issues when downloading files using Internet Explorer:

*.img gets converted to *.zip

*.txt and *.exe extensions are removed

Solution

If possible, switch to either Firefox or Chrome to download files.  Otherwise, the following workarounds are possible: 

*.img files that are downloaded as *.zip files can be used as is, or if desired, the extension can be renamed to *.img and it will work.

If the file is missing an extension, the user can add the extension back onto the file (*.txt or *.exe) and the file will continue to work.

Environment

 Users downloading binaries and/or checksums using Internet Explorer.

NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
Last Modified: 2013-09-30
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