- How do I upload files to Riverbed?
- How do I FTP to Riverbed?
- How can I provide files to Riverbed?
- Does Riverbed Support SFTP?
- FTP is blocked on my firewall. Is there an alternate way to upload files?
Riverbed offers various ways to upload files so you can share files with the support team to help diagnose issues. You may upload your file to the Riverbed Support site or connect to Riverbed via FTP or SFTP.
Method 1: From Riverbed Support Portal
Method 2: Uploading directly from SteelHead/Interceptor/SCC/SCM
Since RiOS 8.5.0, the option exists to upload Sysdump and tcpdump files directly from SteelHead. The option has since been added in SCC and Interceptor as well. After generating the sysdump or capture file, click on the filename to expand the options. One may choose to Upload to Riverbed Support. Enter the Case Number then click Upload. The SteelHead will connect to ftp://ftp.riverbed.com to upload the file with the case number automatically prepended in the filename. If FTP to the Internet is blocked, then the file must be downloaded from the appliance and one of the following alternate methods must be used.
Method 3: Uploading via SCP from the SteelHead CLI
In newer versions of code, you can generate a new system dump and upload it to the case using the single command line:
# debug generate dump all-logs upload <case_number>
# debug generate dump all-logs upload 123456
If the command above is not supported, or if you are uploading a file other than a new system dump, you can use the two step process below.
First find out the exact file name of the file you want to upload via the following comand:
Steelhead # show file [debug-dump|process-dump|tcpdump|stats|sa]
Steelhead # file [debug-dump|process-dump|tcpdump|stats|sa] upload <filename> scp://email@example.com/incoming/case_<casenumber>_<filename>
Steelhead # show file debug-dump
Steelhead # file debug-dump upload sysdump-SteelHead-20180424-071944.tgz scp://firstname.lastname@example.org/incoming/case_123456_sysdump-SteelHead-20180424-071944.tgz
Steelhead # show uploads */ To show the uploading status
Method 4: Uploading via (FTP) from the Command Line on your local host
NOTE: Be sure that your file name conforms to the naming convention described above Method 3.
To copy files to the FTP site, use these DOS/UNIX commands:
$ ftp ftp.riverbed.com
ftp> cd incoming
ftp> put case_12345_myfile.tgz
Method 5: Uploading via FTP from your Web Browser (Microsoft IE) or Windows Explorer
You can also drag and drop using the Windows Internet Explorer web browser.
To send files to Riverbed using the SFTP protocol:
Method 7: Uploading large files via Secure File Transfer from your Web Browser
If your firewall prevents access to the FTP server, Riverbed offers a "Secure File Transfer" service via a secure website (https). Contact your Riverbed Engineer if you wish to use this service.