Welcome, Guest
[Log In]
Welcome Guest [Log In]
 
  • MY RIVERBED

    Account Information

    • Cases & RMAs
    • Account Linking
    • Account Documents
    • Mailing Subscriptions
    • Solution Subscriptions

    Assets

    • Assets Upgrade on Demand

    Trade Up

    • Certify Trade Asset
    • Virtual Trade Up

    Tokens

    Riverbed Authorized Support Partner (RASP)

  • SOFTWARE & DOCUMENTATION

    Acceleration

    • SteelHead
    • SteelHead RS
    • SteelFusion
    • SteelConnect
    • App Acceleration
    • Control and Management

    Riverbed IQ

    Digital Experience Management

    • Portal
    • APM
    • Aternity EUEM
    • Aternity Mobile
    • Aternity UJI

    Network Performance Management

    • NPM+
    • Portal
    • Appresponse
    • NetProfiler
    • NetIM

    Legacy

    • AppMapper
    • AppSQL
    • AppCapacity
    • ARX
    • NetAuditor
    • NetCollector
    • NetPlanner
    • NetIM 1.x
    • NetSensor
    • NetShark
    • NetExpress
    • Packet Analyzer
    • Report Server
    • Transaction Analyzer
    • Transaction Analyzer Packet Trace Warehouse
    • UCExpert
    • Riverbed Modeler
    • nCompass
    • NetOne Bundle for Enterprise
    • Riverbed AirPCap
    • Riverbed TurboCap
    • WebAnalyzer

    Product List (A-Z)

  • TOOLS & RESOURCES

    SaaS Platform Status

    Search Knowledge Base

    • Defect Finder
    • Security Finder

    System Dump Analyzer

    Browse by Category

    • Aternity Repository

    Multimedia

    • Appinternals
    • SteelFusion
    • 70 Series Hardware
    • Network Performance Management
  • LICENSES

    Cloud Steelhead & Steelhead Cloud Accelerator

    Group ID Licenses

    • Search & View Licenses
    • General License Operation

      Licensing FAQ

      Bulk Token Redemption

    You will be redirected to the Riverbed Cloud Portal.
    Click "OK" to continue.

    OK

    The Xirrus product line has been acquired by Cambium Networks.
    Contact Cambium for assistance.

    The SteelApp product line has been acquired by Brocade. Contact Brocade for assistance.

    • Telemetry data collection agreement
      • Riverbed Support Site
      • Global Customer Success Welcome Guide
      • Riverbed Maintenance & Support Services
      • Hardware and Software End of Life Policy
      • Access Training and Labs

      Getting Started with Riverbed Support

      Click on the help icon to access more information about Riverbed Support, customer success services and software policies.

      Riverbed Support Site

      GlobalCustomer Success Welcome Guide

      Riverbed Maintenance & Support Services

      Hardware and Software End of Life Policy

      Terms and Condition

      Access Training and Labs

      • Log out
      • Back
      • Log out
    • Appointment
      • Back
    • My Riverbed
      • Back
      • Account Information
        • Back
        • Cases & RMAs
        • Account Linking
        • Account Documents
        • Mailing Subscriptions
        • Solution Subscriptions
      • Assets
        • Back
        • Assets Upgrade on Demand
      • Trade Up
        • Back
        • Certify Trade-Up Assets
        • Virtual Trade-Up
      • Tokens
    • Software & Documentation
      • Back
      • Acceleration
        • Back
        • SteelHead
        • SteelHead RS
        • SteelFusion
        • SteelConnect
        • App Acceleration
        • Control and Management
      • Riverbed IQ
      • Digital Experience Management
        • Back
        • Portal
        • APM
        • Aternity EUEM
        • Aternity Mobile
        • Aternity UJI
      • Network Performance
        Management
        • Back
        • NPM+
        • Portal
        • AppResponse
        • NetProfiler
        • NetIM
      • Legacy
        • Back
        • AppMapper
        • AppSQL
        • AppCapacity
        • ARX
        • NetAuditor
        • NetCollector
        • NetPlanner
        • NetIM 1.x
        • NetSensor
        • NetShark
        • NetExpress
        • Packet Analyzer
        • Report Server
        • Transaction Analyzer
        • Transaction Analyzer Packet Trace Warehouse
        • UCExpert
        • Riverbed Modeler
        • nCompass
        • NetOne Bundle for Enterprises
        • Riverbed AirPCap
        • Riverbed TurboCap
        • WebAnalyzer
      • Product List (A-Z)
    • Tools & Resources
      • Back
      • SaaS Platform Status
      • Search Knowledge Base
        • Back
        • Defect Finder
        • Security Finder
      • System Dump Analyzer
      • Browse by Category
        • Back
        • Browse Aternity Repository
      • Multimedia
        • Back
        • Appinternals
        • SteelFusion
        • 70 Series Hardware
        • Network Performance Management
    • Licenses
      • Back
      • Cloud Steelhead & Steelhead Cloud Accelerator
      • Group ID License
        • Back
        • Search & View Licenses
        • General License Operations
      • Licensing FAQ
      • Bulk Token Redemption
    • Submit a Case
    • Email Support
    • Phone Support
    ID Solution Modified
    S38641 Deleting the manually Added City name entries from NetIM Database (Starting from 2.x versions) 2025-02-18
    S38516 How to find your Riverbed Product Identifier 2024-10-24
    S35331 Field Technician (FE) Scope of Work 2023-02-01
    S35704 Where to find information on how to deactivate Steelcentral AppResponse 11 VE license with no internet connection? 2022-01-02
    S35655 Riverbed NPM : Detect Log4shell/Log4J (CVE-2021-44228) vulnerability in your network 2021-12-17
    S34892 How to find for License Keys 2021-03-31
    S31297 Configuring AWS Security Groups 2017-10-13
    S31186 How To Update Aternity if Dashboards Server Hostname or IP Changes 2017-09-21
    S31184 How To Update Aternity if Server Hostnames or IPs Change 2017-09-21
    S27810 How to request an asset be decommissioned from the Riverbed Support Site 2021-10-22
    ©2025 Riverbed Technology. All rights reserved.

    275 Shoreline Drive, Suite 350, Redwood City, CA 94065 USA
    Global Support Phone: +1.415.247.7381 | Email: support@riverbed.com

    • About Riverbed
    • Contact Support
    • Contact Riverbed
    • Privacy Policy
    • Legal Notices
    • Site Map
    • Feedback