SteelConnect License expired

Categories:
SteelConnect Gateway, SteelConnect Manager
Solution Number:
S39019
Last Modified:
2026-02-03
Description
Devices license shows expired in SCM while the customer already renewed the support contract.
Solution
If the customer has already paid for the support contract while the devices still shows license status as expired then please do no panic.
  • License expiry on the SCM isn't tied to any functionality but it is tied to the TAC support. Customer won't be able to seek any assistance from the Support team for any technical help 'only if' the contract is 'not' renewed.
  • All the devices will continue working as they were working before this was noticed.
  • Customer can login to the SCM, then go to Org > Licenses > Top right reedeem token drop down menu > Sync Licenses.
  • As soon as the button is clicked, devices should get updated with the new expiry date.
  • If it doesn't help, please reach out to the Riverbed Customer Support team while attaching the Subscription Order to the new ticket and we will look into the details.
     
Environment
SteelConnect Manager
Attachments
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
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