Difference Between Impacted User Counts in Dashboard and Excel Export

This article explains why the number of impacted users shown in the dashboard may differ from the count displayed in the Excel export. 

Users may notice a discrepancy between:

• The impacted user count displayed at the top of the dashboard, and
  

• The impacted user count shown in the bottom widget, which can be exported to Excel.
  

This difference can cause confusion when reconciling incident data.

• The dashboard top count represents the maximum number of impacted users recorded at any point during the incident.

• The bottom widget count (Excel export) represents the final number of impacted users at the time the incident was closed.

• Both values are correct but serve different purposes:

  • The dashboard highlights the peak impact.

  • The Excel export shows the closing impact.

By understanding this distinction, users can interpret incident data accurately depending on whether they need peak or final impact figures.