Chapter 10. Further help and support

Table of Contents

10.1. Riverbed websites
10.2. Documentation
10.3. Riverbed TAC

This chapter contains the sources of further support.

10.1. Riverbed websites

There are two websites to find help on issues: The Riverbed Support website and the Riverbed Splash website.

10.1.1. The Riverbed Support website

The Riverbed Support website can be found at http://support.riverbed.com/. It contains software images for all products, full documentation sets and a knowledge base system.

To get access to the support website, you need to create an account for which you need to have a Steelhead appliance with a valid support contract in your network, either purchased or via an evaluation implementation.

On the site you can see company specific details like:

  • The assets assigned to your company with their support contract expiry date,

  • The cases you have created with the Riverbed TAC,

  • The license keys for your assets.

And general links to:

  • The RiOS Software and Documentation download area. On it there is also a Software Upgrade Path which displays which intermediate software releases needs to be installed when upgrading between two software versions.

  • The Knowledge base area, with various knowledge base articles which explains possible problem scenarios, third party software compatibility and explanation of logging and error messages.

  • The Multimedia section, which has various videos on how to replace parts of the hardware of the system.

10.1.2. The Riverbed Splash website

The Riverbed Splash website is a community driven discussion forum and can be found at http://splash.riverbed.com/. It contains white papers, discussion forums and has an email alert service for software release announcements.

Unlike the official Riverbed Support website, everybody can sign up to this forum and join the discussions.