When a full chassis gets replaced in the RMA process, some minor changes and updates might be required.
There are several kind of "not booting": No power, no output to the console, not completing the boot process.
When the power cables get connected to the replacement chassis and the device gets turned on but no lights or fans come on:
If the device is a 1RU or 3RU chassis, reseat the power supplies and hard disks.
If that doesn't resolve the issue, install the power supplies of the old chassis in the replacement chassis.
If that doesn't resolve the issue, open the chassis and press down all the connectors and reseat the memory.
If the replacement chassis doesn't power up at the end, call the Riverbed TAC to arrange a Support DOA RMA.
This is when the device boots and initializes the kernel, as can be seen on the serial console, but it never ends up at the login prompt:
Reseat the hard disks.
Reseat the network cards.
If this doesn't resolve it, capture the full boot log and contact the Riverbed TAC to determine where it goes wrong here.
The chassis kept in the depots are the basic models, they don't have extra kits like the RSP memory or extra in-path cards installed.
So when a chassis with RSP memory installed has to be replaced, two packages will get delivered: One big box with the chassis, and one small box with the RSP memory. This memory needs to be installed before the device gets installed and powered up.
The Hardware Maintenance Guide document on the Riverbed Support website has clear instructions on how to open the chassis and where the additional parts need to placed. The Multimedia menu in the Knowledge Base section on the Riverbed Support website has videos with instructions on how to replace parts in various appliances.
When the licenses are absent, the device will not start the optimization service. An overview of the licenses can be found in the asset section on the Riverbed Support website. If the asset list does not have the device on it, please contact Riverbed TAC to request a copy of the licenses.
Because of legal restrictions, the SSL license cannot be re-issued by Riverbed TAC. Please go to the Riverbed Support website and apply for them there.
The RiOS version on the replacement chassis is installed during manufacturing and might not be the one you want to run in your network. Please follow the RiOS upgrade instructions in the Downgrade and upgrade issues chapter to go to the RiOS version you want to run.