Portal: How to troubleshoot Steelhead intermittently not getting redirected to the SteelCentral Portal?

Categories:
Principal Article, SteelConnect, SteelConnect Gateway, SteelConnect Manager, SteelConnect Wireless Gateway, SteelConnect Access Point
Solution Number:
S29022
Last Modified:
2022-03-01
Issue
Steelhead is intermittently not getting redirected to the SteelCentral Portal.
Solution
  • Check that the client is getting access to the SSID
  • Check that the client is getting an IP address
  • Check that the client is getting DNS
  • Check that the client is trying to access an HTTP site.  This is critical for the redirect to work.
  • Check that the client can access the redirect URL if input directly
  • Verify that the client is not using a proxy configuration and test with different browsers on the client.
Environment
SteelConnect, Portal
Attachments
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
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